Privacy Policy
Sillink Logistics ("Sillink", "we", "us") respects your privacy. This policy explains what personal data we collect when you use our website and services, why we collect it, who we share it with, and the rights you have over it.
It is written to meet the Nigeria Data Protection Act (NDPA) 2023 and applies to everyone who books, sends, receives or tracks a shipment with us.
Information we collect
- Account details — your name, email address and phone number when you create an account.
- Shipment details — sender and recipient names, phone numbers, pickup and delivery addresses, and what you are sending.
- Payment details — the amount charged, the payment method chosen and the payment reference. Card and bank details are handled by our payment providers; we do not store them.
- Location and tracking data — where a shipment is at each stage of its journey, and the rider assigned to it.
- Support messages — anything you send us through live chat, support tickets or email.
How we use your information
- To collect, move and deliver your shipment, and to keep you updated on its progress.
- To price your shipment and process the payment for it.
- To assign a rider or transport partner to your shipment.
- To answer your questions and resolve complaints.
- To keep the records we are required by law to keep, and to detect and prevent fraud.
Who we share it with
We share only what is needed to complete your delivery:
- Riders and transport partners — the recipient's name, phone number and address, plus the shipment details.
- Payment providers — the amount and reference needed to process or confirm a payment.
- Regulators and law enforcement — where we are legally required to do so.
We do not sell your personal data to anyone.
How long we keep it
We keep shipment records for as long as we need them to run the service and to meet our legal and tax obligations. After that we delete or anonymise them.
How we protect it
Your data is held on access-controlled systems, and only staff and partners who need it to do their job can see it. Payments are handled by regulated payment providers over encrypted connections.
Your rights
Under the NDPA you can ask us to:
- show you the personal data we hold about you;
- correct anything that is wrong;
- delete data we no longer need;
- stop us using your data for a particular purpose.
To make a request, contact us using the details below. You also have the right to complain to the Nigeria Data Protection Commission.
Cookies
We use the cookies needed to keep you signed in and to remember your preferences. Analytics, where enabled, is used in aggregate to understand how the site is used.
Changes to this policy
We may update this policy from time to time. Continuing to use Sillink after a change means you accept the updated policy.
Contact us
If you have any questions about this policy or about your personal data, contact the Sillink Logistics support team through the contact details published on our website.